Frequently asked questions

You create one shared calendar and share the invite link with everyone who visits. From then on each relative can plan a visit themselves on a day that is still open, without anyone having to be the coordinator. You see at a glance which days are taken and where the gaps fall.

The basics are free, with no limit on visits or family members, and that stays that way. Family Plus is optional and costs €2 a month or €20 a year.

The planner itself is free: one grandparent, the shared calendar, and as many family members as you like. There is no trial period and no card details to leave behind. If you want more, there is Family Plus at € 2 per month or € 20 per year.

Family Plus lets you add several grandparents, put notes and photos on a visit, view visit statistics, export the schedule as a PDF and appoint more than one admin. It is one subscription for the whole family — everyone who joins is covered.

In your account, with one button. There is no notice period and no fee. Family Plus then runs until the end of the period you have already paid for, after which the family returns to the free version. Existing notes and photos stay readable.

At the end of setup you get an invitation link. Send it on by WhatsApp or email; whoever clicks it only has to fill in a name. The family password is not in that link — it is a random code, which you can renew in settings if you have shared it too widely.

If you want one. In your account you can turn on reminders: a notification on your phone shortly before your own visit, a nudge when nobody has been for a number of days, and a weekly summary by email on Monday morning. Everything is off until you turn it on, and it is free for everyone.

When you create an account you choose a family password. You share that with your family. Anyone who knows it can sign in and plan visits. So share it only within your own family, and pick something that is not easy to guess.

No. Every family member signs in with the same family password and their own first name. Nobody has to create a separate account or remember a password — which is exactly what makes the difference when grandpa’s 78-year-old sister wants to join in.

Yes, with Family Plus. The free version plans for one grandparent. Turn Family Plus on and you can add more, each with their own visiting hours and notes.

Tap the photo or name at the top of the calendar. You see the details and, as admin, an 'Edit details' button. There you change the name, photo, care home, address, notes and visiting hours. The first time, the app asks for a verification link by email. The same settings are also under Account → Admin.

The planner is not in Google and is not publicly findable anywhere. Only the people you give the family password to can get in. What exactly is stored, and by which suppliers, is set out in the privacy policy.

With Family Plus you can export the visit schedule as a PDF — handy to print and stick on grandma’s fridge. If you want a copy of everything we hold about you, email hello@thevisitplanner.com; that is your right and you will get it.

Yes, you can always change or delete a visit. Plans change.

Yes. Next to visits, you put grandma or grandpa’s own appointments in the same calendar: GP, specialist, hospital, dentist, physio, hairdresser, pedicure or home care. You mark whether they come round or whether someone has to go along, and afterwards anyone can note down what was said. Appointments do not count as visits, so the statistics and the reminders stay honest. Free for everyone.

Yes. As an admin, you create a link under Account → Admin for a tablet in their room. It shows the next seven days in large type: who is coming and at what time. Nobody has to log in, and the screen refreshes itself. It shows only names and times, no notes. Free for everyone.

Yes, in any modern browser on your phone, tablet or computer. There is nothing to install, though you can add the planner to your home screen as an app.

The app is available in Dutch and English.