The Visit Planner The Visit Planner The Visit Planner is about the people you care for. What you put in it — names, photos, a short note about how the visit went — is private, and we treat it that way. Below is exactly what we store, why, and what you can ask us to do with it.
Last updated: 2 September 2026
The Visit Planner and Wie Gaat Er Op Bezoek are the same service, published by Luuk de Bruin, registered at Hochstraße 24, 52538 Selfkant, Germany. We are the data controller under the GDPR.
Questions about your data? Email hello@thevisitplanner.com. You will usually hear back within two working days.
Only what the planner needs to work:
For the planner itself — names, visits, notes and photos — the legal basis is performance of the contract: without that data there is nothing to plan and nothing to share with the rest of the family.
For the Family Plus data the basis is the contract and, for invoices, a statutory retention obligation.
For the anonymous counting the basis is our legitimate interest: we want to know whether the site works, and nothing about you is stored or traced back. For recognising your browser on a later visit the basis is your consent. You give it in the cookie notice, and you can withdraw it just as easily.
The notes you write on a visit or in the diary may concern your grandparent’s health. That is special category data. We never ask for it, we do not read it, and we use it for nothing other than showing it to your family. Whether you fill it in is entirely up to you.
We use PostHog to measure how many people use the site and the app and where they drop off, so we know what to improve. We set no cookie for it — not before your choice, and not after.
While you have chosen nothing, or if you click "Rather not", we count anonymously. Nothing is stored on your device: the random id a page view arrives under exists only while you are on that page, your IP address is left out, and no profile is created. What remains is a count, not a trail.
If you click "That's fine", PostHog keeps that random device and session id in your browser’s local storage, so we can recognise a repeat visit as a repeat visit. In the app we then also link it to your member id and your family — otherwise there is no way to see whether a family actually gets as far as planning a visit. On the website we attach no name or email address to it.
Your choice itself is remembered in your browser’s local storage under the key cookie_consent. That is not a cookie and never reaches us; without it we would have to interrupt you on every page.
To change your choice, clear this site’s data in your browser and the notice will appear again.
We set no advertising cookies and sell nothing on to advertisers.
We are a small service and use a handful of suppliers. There is a data processing agreement with each of them.
The database, the photo storage and the analytics are inside the European Union. Stripe and Resend also process data outside the EU; that happens under the European Commission’s standard contractual clauses.
For as long as your family uses the planner. If you delete the family in settings, the visits, members, grandparents, diary and photos are deleted straight away, and any running subscription is cancelled.
Invoices are kept longer, because the law requires it.
Analytics events are deleted after twelve months.
You have the right to access your data (Art. 15 GDPR), to have it corrected (Art. 16) and to have it erased (Art. 17). You can also object to a processing, ask for it to be restricted, and receive your data in a readable file.
Most of it you can do yourself: visits and notes are editable in the app, and an admin can delete the whole family in one go. If that does not work, or you want an overview of everything we hold, email hello@thevisitplanner.com. We respond within one month at the latest.
If you disagree with how we handle your data, you can complain to the supervisory authority in the country where you live.
Every connection runs over https. The family password is stored hashed. Access to a family’s data runs through that password, so only share it with people who should see the planner, and pick something that is not easy to guess.
If something important changes about how we handle data, we update this page and put the new date at the top. For a significant change we email the family admin.